Last updated: September 16, 2026. This is a working draft — we're finalizing our full policy with counsel.
By using Sanivo services or the sanivo.ai website, you agree to these Terms. If you don't agree, please don't use the service.
If you have a signed Sanivo service agreement, that agreement governs. These Terms summarize how we work. Where a signed agreement says something different, the signed agreement controls.
Sanivo provides AI-powered growth systems for clinics, including reviews management, front-desk automation, ad campaigns, content production, and a Command Center CRM. Specific deliverables are outlined in your signed engagement.
Sanivo subscriptions are month-to-month unless a longer term is agreed to in writing. Multi-month commitments unlock discounted pricing after completion of a practice audit. Setup fees are non-refundable once onboarding begins. Monthly fees are billed in advance.
Each monthly fee is earned as the work for that cycle is delivered, and the monthly report is the record of that work. If you believe a charge is wrong, email billing@sanivo.ai within thirty days of the charge and we will work it out in writing. A charge not disputed in writing within thirty days is treated as accepted.
Please do not file a chargeback or bank reversal for a cycle we delivered. Doing so without first using the written dispute process above is a material breach of your agreement. We may pause work and end the engagement on thirty days' written notice, and you remain responsible for the disputed amount, the fees through that thirty-day notice period, any processor fees we incur, and our reasonable costs of collection including attorney's fees. We would much rather answer the email.
Month-to-month subscriptions can be cancelled with 30 days written notice to billing@sanivo.ai. Multi-month terms are commitments for the full term. If you have signed an agreement, its cancellation and early-termination terms govern, including any obligation to pay the fees remaining in your term.
Cancellation notices count from proven receipt, not from the send button. The thirty days begin when receipt is established — our written acknowledgment, a signed confirmation, an email delivery or read confirmation, or certified mail with return receipt. We will acknowledge a cancellation notice in writing within three business days, so you have your proof from us.
You agree not to use Sanivo for unlawful purposes, to violate patient privacy, to send spam, or to circumvent HIPAA obligations. Sanivo reserves the right to suspend accounts violating these terms.
Sanivo's total liability, in the aggregate and across all claims, is limited to the fees actually received from you in the three months immediately preceding the claim. Neither party is liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, lost revenue, lost patients or lost business opportunity. Any claim must be brought within one year of the event giving rise to it. This limit does not apply to breaches of confidentiality, indemnification obligations, or gross negligence. We do not guarantee specific business outcomes.
These Terms are governed by the laws of the State of Arkansas. Venue for any dispute is Van Buren County, Arkansas. Both parties waive trial by jury. Before litigation, the parties will attempt good-faith negotiation for thirty days, then non-binding mediation.
Questions: learnmore@sanivo.ai. Billing: billing@sanivo.ai.
Questions? Email privacy@sanivo.ai for privacy matters, hipaa@sanivo.ai for HIPAA questions, or learnmore@sanivo.ai for anything else.
